Technical questions

• My microphone/webcam isn’t working. What can I do?
• I have poor internet connection. What can I do?
• I’m having trouble connecting to the platform. What can I do?
• What device should I be using?

Pricing and payment

• Do you offer refunds?
• How much do session packs cost?
• What currencies do you accept?
• Can I receive an invoice for my sessions?

Tutors

• What qualifications do the tutors have?
• How do I contact a tutor?

Sessions

• What if a tutor is late/doesn’t turn up to a session?
• I’ve had my test session and cannot book my next session. What can I do?
• I’m having a problem booking my session. What can I do?
• How do I reschedule or cancel a session?
• What timezone are the sessions in?
• How long are the sessions?

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Account

• How do I login?
• How do I create an account?
• What age do you have to be to use EnglishScore Tutors?